Refund Policy

This Refund Policy applies to purchases made on PuraVapora.com is operated by PuraVapora.

1. Refund Eligibility:

We strive to provide high-quality products and services. If you are not satisfied with your purchase, please review the following eligibility criteria for a refund:

Product Defect or Damage: We will issue a refund for products that are defective or damaged upon arrival. Please contact us at the "Contact Us" section of our website within 31 days of receiving the product, and provide photos of the defective or damaged item.

Order Errors: If there is an error with your order (e.g., wrong item, wrong size, etc.), please contact us within 31 days of receiving the order to arrange for a replacement or refund.

2. Non-Refundable Items:

Certain items are non-refundable, including:

Downloadable products or digital goods.

Perishable goods.Personalized or customized items.

3. Refund Process:

To initiate a refund, please contact us at the "Contact Us" tab on our website. Provide your order number, a description of the issue, and any relevant photos. We will review your request and respond as quickly as possible.

If your refund request is approved, the refund will be processed to the original method of payment within 3-5 business days.

4. Shipping Costs:

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Cancellations:

If you wish to cancel your order, please contact us as soon as possible. If the order has not been shipped, we will process the cancellation and issue a refund. Once the order has been shipped, our standard refund policy applies.

6. Changes to This Refund Policy:

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the Site. We encourage you to review this policy regularly.

7. Contact Us:

If you have any questions or concerns about our Refund Policy, please contact us at the "Contact Us" tab on our website.